Family Resources

Parents, school staff, and other adults in the community can help kids prevent bullying by talking about it, building a safe school environment, and creating a community-wide bullying prevention strategy.

In a recent national study, ten percent (10%) of school aged children admit to moderate to frequent bullying of their peers. The numbers of children who actually engage in bullying and/or actively support bullying behavior is higher.

If you wish to report an incident of alleged bullying, harassment, discrimination, and/or cyberbullying, please complete this form and return it to a Dignity Act Coordinator and/or Administrator at the target student’s school.

A comprehensive list of all things Crisis, Basic Needs, Child Protection, Gender & Sexuality Support, Outpatient Mental Health, Residential Treatment, Substance Use and Prevention, and Nutrition.

Phone: 325-5116. Provides programs & opportunities for low-income families and individuals. Referral process varies based on what program one is interested in. No insurance necessary unless it is for medical assistance programs.

Phone: 442-2250. Mentorship program with adult volunteers that work with children. Fill out an interest form to potentially be connected to services. Insurance not applicable.

Phone: 232-1840. Provides services for children, youth, and families. Referral process varies based on what program one is interested in. Takes most insurances.

Phone: 473-2464. 24-Hour Hotline: 271-7670. Provides various programs & services for youths.

Phone: 327-7200. Provides neighborhood-based programs, services, and resources.

Phone: 429-2710. Provides treatment and services from birth to 21 years old. Parents call and talk with a social worker about what has been going on to determine if services can be provided through Crestwood. Takes most insurances but does not take MVP.

The Center is operated by a paid director, a paid associate director, and many volunteers. All calls for help are directed to the Resource Center by the local church community, school, Town/Village, and other organizations and individuals.

The East Rochester Youth Activity Center provides a venue at which the community’s youth, grades 1-12, can gather to socialize with their peers while engaging in educational, recreational and community service activities.

Phone: 244-8640. Provides services for the LGBTQ community.

Phone: 256-7500. Provides various services for families and children. Parent/Guardian must call and talk with a social worker about what has been going on to determine if services can be provided through Crestwood. Takes most insurances including Medicare & Medicaid. Excludes MVP.

Phone: 410-3370. Provides help to families and children with residential and non-residential services. Walk-in clinic available during certain hours, but one can also call for services to begin. Must have insurance to be seen but accepts most insurances.

Please call Margo Chilelli at 585-641-3151 or (585) 248-6395 for all inquiries. Our mission is to assist in providing clothing needs for the students of the East Rochester School District in a confidential and respectful environment. My Friend's Closet will provide an array of clean, new and gently used clothing to East Rochester students whose families have limited means on a temporary or long-term basis.

During the summer, all kids and teens ages 18 and under can get free meals at nearby places like parks, community centers and libraries. Meals vary, but all include nutritious foods like fruits, vegetables, grains and protein. Many sites offer fun activities, too.

Phone: 585-385-6030. Provides therapy and life coaching for individuals, couples, and families.

Phone: 385-1950. Private practice that offers various services. Call for information.

Phone: 257-0366. Private practice that offers various services. Call for information.

Phone: 420-7966. Private practice that provides services in things like stress management, crisis counseling, and those with a history of sexual abuse. Parent/Guardian must call and take a short interview to determine if services can be provided through Hope Herting’s practice. Does not take any insurances but has the option of being reimbursed through flexible spending accounts.

Phone: 585-586-1600. Provides individual, couples, family, and child/adolescent therapy.

Phone: 922-7770. Provides various services for children. Parent/Guardian must call with referral. Most insurances are accepted.

Phone: 922-2500. Provides family and child services, mental health emergencies, and inpatient services. No referral process necessary; one must call for an appointment. Takes most insurances.

Phone: 279-7800. Provides services in areas of mental health, addiction treatments and inpatient services. Parent/Guardian must call and take part in a phone screening to better help connect their child to the right resources. Takes most insurances including Medicare, Medicaid, and Fidelis.

Phone: 723-7736. Provides mental health services for children, adolescents, adults, and families. Referral process varies based on what program one is interested in. Takes most insurances.

Monitoring every child's early development is important. CDC has free resources to help. Learn about developmental milestones, screening, and what to do if there is a concern.

Services are free and confidential. Safety is paramount. Willow offers no judgments about whether a person should stay or leave the relationship. Willow's role is to empower those they serve, not tell them what to do.

Healthy sleep starts with "sleep hygiene," or healthy sleep habits. Follow these guidelines to help you and your child fall asleep faster, stay asleep, and wake more refreshed in the morning.

Caring adults can help kids learn coping and resilience-building techniques to help them face tough challenges like divorce, foster care, grief, and more.

The Viswanathan Dental Hygiene Clinic provides care in a structured sequence from initiation to completion. The initial visit typically includes a comprehensive health history, oral health assessment, dental X-rays, periodontal charting, and an oral cancer screening.

Phone: 1-800-230-PLAN.

Families and school personnel play a critical role in helping to reestablish a sense of normalcy and security for children after an act of violence occurs.

Phone: 454-7350. Provides services to help with family planning and behavior services.

UR Well provides free preventative and health maintenance services to uninsured and under-served families and individuals in an effort to foster the health of the Rochester community while promoting the spirit of education, social justice, and collaboration.

Phone: 211 or 1-877-356-9211. Provides services for crisis & suicide intervention programs, information, and referrals.

Explore anxiety resources to learn about types of anxiety, signs of the disorder, and how to support anxious kids in school and at home.

Phone: 585-385-6030. Provides therapy and life coaching for individuals, couples, and families.

Phone: 385-1950. Private practice that offers various services. Call for information.

Phone: 257-0366. Private practice that offers various services. Call for information.

The Healing Connection provides compassionate, comprehensive care for individuals navigating eating disorders and broader mental health challenges.

Phone: 753-2639. Provides coordination of supports and services for families dealing with behavioral and emotional challenges. Parent/Guardian must call with referral and a FACT member will determine if these services are suitable for the child.

Phone: 922-7770. Provides various services for children. Parent/Guardian must call with referral. Most insurances are accepted.

Phone: 420-7966. Private practice that provides services in things like stress management, crisis counseling, and those with a history of sexual abuse. Parent/Guardian must call and take a short interview to determine if services can be provided through Hope Herting’s practice. Does not take any insurances but has the option of being reimbursed through flexible spending accounts.

Phone: 585-586-1600. Provides individual, couples, family, and child/adolescent therapy.

Phone: 275-5151. Provides assistance in crisis intervention.

The York Institute offers an array of wellness, rehabilitative, and related educational services to children and adults with varying abilities and needs who are underserved or require supplemental or specialty services.

Suicide is preventable. Youth who are contemplating suicide frequently give warning signs. Do not be afraid to ask about suicidal thoughts. Never take warning signs lightly or promise to keep them secret.

Phone: 922-2500. Provides family and child services, mental health emergencies, and inpatient services. No referral process necessary; one must call for an appointment. Takes most insurances.

Phone: 241-1200. Provides services for those with serious mental health challenges.

People with learning and thinking differences are two to three times more likely to have mental health challenges like anxiety or depression. These challenges, plus the stigma surrounding them, can leave people feeling isolated or misunderstood.

Phone: 279-7800. Provides services in areas of mental health, addiction treatments and inpatient services. Parent/Guardian must call and take part in a phone screening to better help connect their child to the right resources. Takes most insurances including Medicare, Medicaid, and Fidelis.

Phone: 723-7736. Provides mental health services for children, adolescents, adults, and families. Referral process varies based on what program one is interested in. Takes most insurances.

URMC parent support groups, facilitated by Certified Family & Peer Advocates, offer a safe and confidential space for parents and guardians to connect with others who understand what you are going through.

Group therapy for children and adolescents provides a great opportunity to learn and practice skills with support and coaching from group leaders. During group sessions, youth connect with peers and see that they are not alone. The entire group learns to work together on shared problems.

Online safety is a partnership. To make sure everyone stays safe and responsible on the Internet, it’s important for everyone to agree on the ways that personal devices and technology will be used.

Don’t just give your child access to a new device without establishing some rules. ‍ It is useful to discuss your expectations for online safety with them first before you purchase or gift them with a new device. The next time a new tablet, phone, video game console, laptop, smart speaker, smart watch, or fitness tracker enters your home, complete the customizable safety suggestions on the Safety Cards.

NetSmartz is an online safety education program that provides age-appropriate videos and activities to help teach children be safer online with the goal of helping children to become more aware of potential online risks.

To help kids find a healthy balance, learn about the pros and cons of social media, then talk with them about how to use it wisely.

As a parent, you can help decrease the harmful effects of digital media. You can keep track of what they watch and limit your child's screen time. Here are some tips for setting good viewing habits.

This guide offers insight and suggestions for how to handle talking to children in relation to tragic events, such as shootings and terrorist attacks, that they are likely to hear about at school and/or on the news.

Phone: Dial 211 or 1-877-356-9211. Provides 24/7 information, referral and crisis services related to mental health, substance use and suicide prevention. Phone, chat and text services available.

Phone: 325-5100. Provides services for drug and alcohol treatment.

Phone: 1-800-662-4357. Provides information on alcohol and drug abuse, treatment locations and telehealth support. 24/7 telehealth services.

Online resource. Provides online resources for addiction and prevention services. Available online 24/7.

Phone: 585-627-1777. 72 Hinchey Road, Rochester, NY 14624. Walk-in evaluations; connects people with outpatient/inpatient services; peer support; serves ages 12 and older. 24/7 services.

The Partnership to End Addiction provides families, professionals, and communities everything they need to help prevent and address substance use among teens and young adults.

Phone: 585-922-9900 for intake. Emergent/same-day services: SAFE Line at 585-723-7233. Outpatient services for ages 13 and up; inpatient services for ages 18 and up. 1565 Long Pond Road, Rochester, NY 14624.

Phone: 1-800-622-4357. Provides information on treatment and referral resources. 24/7 telehealth services.

The East Rochester Union Free School District is pleased to incorporate prevention skills and intervention services in the district. The goal for this guide is to provide families with prevention strategies to help your youth avoid the start of alcohol or substance use. This guide also provides insight into drug or alcohol impairment and interventions that can be taken in the family role.

Phone: 585-275-3161 or 585-273-5050. Outpatient services for ages 14–18 and 19–24, with case-by-case services for ages 12 and 13. 2613 W. Henrietta Road, Rochester, NY 14623.

Helpline: 833-993-HOPE (4673). Counseling: 585-328-0834. Detox: 585-865-1555, ext. 451 or 452. Outpatient counseling for ages 5 and up; detox for ages 16 and up; inpatient/residential services for ages 13 and up. For inpatient/residential services, complete the online form, call the helpline or fill out a referral with a counselor. 3300 Dewey Ave., Rochester, NY 14616.

Phone: 232-7353. Provides shelter & services for those experiencing domestic violence.

Phone: 935-7800. Provides services for those that have been physically & sexually abused. Referral process varies based on what program one is interested in. Takes most insurances.

Explore child behavior resources to learn how to handle everything from preschool tantrums to defiant teens.

Phone: 461-5690. Child abuse or maltreatment reporting.

Life changes and unforeseen circumstances can sometimes interfere. Whether you are struggling with finding a new home that will accept your furry friends or need supplies while facing a rough patch, Lollypop Farm is here to help.

The Legal Aid Society of Rochester is a not-for-profit organization that provides direct civil legal services, including lay advocacy and related human services, to adults and children.

Phone: 1-800-635-1522.

The Kinship Caregiver Program offers support to non-parent caregivers who are currently parenting and providing care for a child that is not biologically their own.